Code of Conduct

Effective Date: 07/06/2023

Meghan West
Meghan West
December 20, 2023
Update...There was a recent change in ownership. I was hesitant to return with my 5 year old, because of the fantastic care we received suspecting the direction had changed. However the new owner is even more gifted in working with children with complex needs. I HIGHLY recommend the center. We look forward to our appointments! We were referred here from the educational service district when our 3 year old failed multiple hearing tests. The clinicians are comforting, engaging, and energetic. I highly recommend them!
John Hood-Fysh
John Hood-Fysh
November 2, 2023
A friend and I went to Mid-Valley Hearing Center to have new earmolds made and installed. Lindsay was fabulous. I wear hearing aids as well and asked about my brand and they did not service them but she did mention that they were going to be carrying Starkey products and my hearing aids are that brand and so I may be able to use their services as well. With almost 30 years of hearing aid wearing experience I was very impressed with Lindsay.
Anne Johnson
Anne Johnson
July 22, 2023
Dr Peterson is easy to work with and explains clearly. She is well versed in her field, up to date, and personable. I have referred friends to her. Tom Johnson
Deb Fell Carlson
Deb Fell Carlson
March 10, 2023
Excellent service. Professional, thorough...
Kermit Long
Kermit Long
January 28, 2023
Mid Valley Hearing Center did an absolutely awesome job for me, they navigated the VA system for me, got me the equipment I needed and did it quickly. I didn’t expect to get my hearing aids as fast as I did. The time they spent dialing them in and making sure I understood how my hearing was affected and the changes they made to make it better for me really showed. I have to say, their dedication to help, and professionalism they displayed really meant a lot! As well as their great sense of humor made the visit enjoyable! Thank you guys!! You are the best!!
Sunflower Lynch
Sunflower Lynch
December 30, 2022
Absolutely wonderful, thorough, responsive, caring and prompt service! Highly highly recommend them for hearing aids. -Becca G
Jeanette Sater
Jeanette Sater
August 28, 2022
This is where my husband has gone since 2004. He is always pleased with Susan’s work.
Jeanette Hernandez
Jeanette Hernandez
August 14, 2022
Very nice and knowledgeable staff. They were awesome with my special needs son and they always did follow up. We couldn't have asked her better.

Welcome to Mid-Valley Hearing Center! We are committed to providing a safe, inclusive, and respectful environment for all individuals who engage with our services. This Code of Conduct outlines the expectations and guidelines for behavior when interacting with our website, staff, and community. By accessing or using our services, you agree to comply with this Code of Conduct. If you do not agree with any part of this Code, please contact us to discuss any concerns.

1. Respect and Inclusivity

We expect all individuals to treat each other with respect and foster an inclusive environment that celebrates diversity. Discrimination, harassment, or any form of disrespectful behavior based on race, color, religion, gender, sexual orientation, disability, or any other characteristic is strictly prohibited.

2. Professionalism

We maintain a high standard of professionalism in all interactions. This includes communicating respectfully, refraining from offensive language or behavior, and conducting oneself in a manner that aligns with ethical standards and legal requirements.

3. Privacy and Confidentiality

We respect the privacy and confidentiality of individuals and their personal information. Any information shared with us will be handled with the utmost care and used only for the intended purposes. We will not disclose or misuse any confidential or private information without proper consent, unless required by law.

4. Compliance with Laws and Regulations

We expect all individuals to comply with applicable laws, regulations, and industry standards when engaging with our services. This includes respecting intellectual property rights, safeguarding personal data, and adhering to any contractual obligations.

5. Appropriate Use of Services

Our services are to be used for their intended purposes and in a lawful manner. Any misuse, unauthorized access, or disruption of our services, website, or systems is strictly prohibited. This also includes refraining from posting or transmitting any offensive, harmful, or misleading content.

6. Reporting Violations

If you witness or experience any violations of this Code of Conduct, we encourage you to report them to us promptly. We will investigate all reported incidents and take appropriate action, which may include warnings, temporary or permanent account suspension, or legal involvement if necessary.

7. Contact Us

If you have any questions, concerns, or wish to discuss our Code of Conduct, please contact us at:

  • Mid-Valley Hearing Center
  • Address: 2318 Heritage Way SE, Albany, OR 97322
  • Phone: +1 (541) 926-8092
  • Email: [email protected]

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