Appointment and Cancellation Policy

Effective Date: 07/06/2023

Meghan West
Meghan West
December 20, 2023
Update...There was a recent change in ownership. I was hesitant to return with my 5 year old, because of the fantastic care we received suspecting the direction had changed. However the new owner is even more gifted in working with children with complex needs. I HIGHLY recommend the center. We look forward to our appointments! We were referred here from the educational service district when our 3 year old failed multiple hearing tests. The clinicians are comforting, engaging, and energetic. I highly recommend them!
John Hood-Fysh
John Hood-Fysh
November 2, 2023
A friend and I went to Mid-Valley Hearing Center to have new earmolds made and installed. Lindsay was fabulous. I wear hearing aids as well and asked about my brand and they did not service them but she did mention that they were going to be carrying Starkey products and my hearing aids are that brand and so I may be able to use their services as well. With almost 30 years of hearing aid wearing experience I was very impressed with Lindsay.
Anne Johnson
Anne Johnson
July 22, 2023
Dr Peterson is easy to work with and explains clearly. She is well versed in her field, up to date, and personable. I have referred friends to her. Tom Johnson
Deb Fell Carlson
Deb Fell Carlson
March 10, 2023
Excellent service. Professional, thorough...
Kermit Long
Kermit Long
January 28, 2023
Mid Valley Hearing Center did an absolutely awesome job for me, they navigated the VA system for me, got me the equipment I needed and did it quickly. I didn’t expect to get my hearing aids as fast as I did. The time they spent dialing them in and making sure I understood how my hearing was affected and the changes they made to make it better for me really showed. I have to say, their dedication to help, and professionalism they displayed really meant a lot! As well as their great sense of humor made the visit enjoyable! Thank you guys!! You are the best!!
Sunflower Lynch
Sunflower Lynch
December 30, 2022
Absolutely wonderful, thorough, responsive, caring and prompt service! Highly highly recommend them for hearing aids. -Becca G
Jeanette Sater
Jeanette Sater
August 28, 2022
This is where my husband has gone since 2004. He is always pleased with Susan’s work.
Jeanette Hernandez
Jeanette Hernandez
August 14, 2022
Very nice and knowledgeable staff. They were awesome with my special needs son and they always did follow up. We couldn't have asked her better.

Mid-Valley Hearing Center (“us,” “we,” or “our”) provides hearing-related services and solutions at our facility located at 2318 Heritage Way SE, Albany, OR 97322. We value your time and strive to provide excellent service to all our clients. This Appointment and Cancellation Policy outlines the terms and conditions related to scheduling appointments and cancellations. By scheduling an appointment with us, you agree to comply with this policy. If you do not agree with any part of this policy, please contact us to discuss any concerns.

1. Scheduling Appointments

To schedule an appointment with us, you can contact our office by phone at +1 (541) 926-8092 during our store hours. Our store hours are as follows:

  • Monday: 8 :30AM–5 PM
  • Tuesday: 8 :30AM–5 PM
  • Wednesday: 8 :30AM–5 PM
  • Thursday: 8 :30AM–5 PM
  • Friday: 8 :30AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

2. Appointment Confirmation

Once you have scheduled an appointment, we will provide you with confirmation details, including the date, time, and location of the appointment. Please review the confirmation information carefully and contact us if you have any questions or need to make changes.

3. Appointment Cancellation

If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice. This allows us to offer the appointment slot to other clients who may be in need of our services. You can cancel or reschedule your appointment by contacting our office during our store hours.

4. Missed Appointments

If you fail to show up for a scheduled appointment without providing us with prior notice or cancelation, it may result in a missed appointment fee. The missed appointment fee will be communicated to you at the time of scheduling and is designed to compensate for the time and resources allocated for your appointment.

5. Late Arrivals

We understand that unforeseen circumstances may cause you to arrive late for your scheduled appointment. However, please note that late arrivals may result in a shortened appointment duration to accommodate other scheduled appointments. If you anticipate being significantly delayed, please contact our office as soon as possible to discuss possible rescheduling.

6. Contact Us

If you have any questions, concerns, or wish to discuss our Appointment and Cancellation Policy, please contact us at:

  • Mid-Valley Hearing Center
  • Address: 2318 Heritage Way SE, Albany, OR 97322
  • Phone: +1 (541) 926-8092
  • Email: [email protected]

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